What does the £499 build actually include?
Up to five pages, built for your business, live within 14 days of us having your content. Two rounds of revisions. Mobile, fast, and set up properly for search from day one. More pages or a shop are quoted separately, so you'll have the number before we start.
What's the catch with the free build?
There isn't one, but there is a condition: it comes with a 12-month Growth plan. We can afford to build it for nothing because we're not trying to make money on the build — we make it by keeping your site working over the year. If you'd rather not commit, pay the £499 and go rolling monthly.
Am I tied in?
Only if you took the free build, in which case it's 12 months. Everything else is rolling monthly — cancel with 30 days' notice. Your website and your domain stay in your name throughout, so you can take them with you whenever you like.
If you cancel a 12-month plan early, the build we discounted becomes payable, reduced in proportion to the months you've already paid. The exact figure is written into your agreement before you commit — and it doesn't apply if we've failed to deliver what we promised. Full detail on the Terms page.
What counts as a “small edit”?
Changing your opening hours, swapping a photo, updating prices, adding a staff member, fixing a typo — the day-to-day things. Building new pages, redesigns or new features are quoted separately so nobody's guessing.
How fast will I see results from SEO?
Honestly — not overnight. Local search usually starts moving somewhere between two and four months, and it builds from there. We'd rather tell you that upfront than promise you a fortnight. You'll get a report every month either way, including the ones where the news isn't exciting.
What is missed-call text-back, and why does it matter?
If you can't get to the phone, the caller gets a text within seconds saying you'll call back — so they don't just ring the next name on the list. Most missed calls never ring back on their own, and for trades on a job that's the single biggest leak in the business. It's included from the Growth plan up.
Can you get me the Google Verified badge?
We can set up Local Services Ads and take you through the application, but the badge itself is Google's decision — they run their own checks on your licence, insurance and background. We can't promise approval, and it isn't available for every trade or area. We'll tell you upfront whether you're eligible before you pay for anything.
What if I already have a website?
Then you don't need a build. Start with the free Website Audit — we'll tell you whether your current site is worth keeping and improving, or whether starting again is genuinely the better use of your money. Sometimes the answer is that you're fine as you are.